Frequently Asked Questions (FAQ)
Welcome to the Prime Labs FAQ page! Here you’ll find answers to the most common questions about our products, shipping, and policies.
📦 Shipping
How long does shipping take?
Shipping within Germany usually takes 7–14 business days. International orders may take 14–31 business days, depending on the destination and customs clearance.
Do you ship internationally?
Yes, we ship worldwide.
How much does shipping cost?
We offer free shipping on all orders — no minimum purchase required.
🚚 Order Tracking
Will I receive tracking information?
Yes, as soon as your order has shipped, we’ll send you an email with your tracking number.
Where can I track my order?
You can track your order anytime on our Track Your Order page by entering your tracking number.
🔁 Returns & Refunds
Can I return my order?
Yes, we accept returns within 30 days after delivery.
How do I start a return?
Please contact our support team at ehtisham.aziz02@gmail.com with your order number and reason for return. We’ll guide you through the process.
When will I receive my refund?
Once we receive and inspect your returned item, we’ll process your refund within 5–7 business days.
💳 Payments
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Klarna, and other secure payment methods at checkout.
Is my payment information secure?
Yes, we use SSL encryption and secure payment gateways to protect your personal and payment data.
🛒 Orders & Support
Can I change or cancel my order after placing it?
Orders are processed quickly, but if you contact us within 24 hours at ehtisham.aziz02@gmail.com, we’ll do our best to help.
What if my item arrives damaged or defective?
Please contact us immediately with photos of the item and packaging. We’ll arrange a replacement or refund for you.
How can I contact Prime Labs?
You can email us anytime at ehtisham.aziz02@gmail.com. Our support team is happy to help and usually replies within 24–48 hours.